This course deals with the key principles in Conflict Resolution and participants will understand how to recognise various aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.
This course is designed for all people who may come into contact with individuals exhibiting verbal or physical aggressive behaviours.
I now have a greater understanding of some of the mental health triggers. I will be more aware of the mental health issues that some people are suffering with. I am now able to handle difficult situations.
Care Worker - Prime-Life